1.01   We will soon be launching our Mobile App, allowing our Users to control their Accounts, Participate in Prize Draws, Set up Crowdfunding Campaigns, Claim Prize Winnings, Get Notifications and Access 24hour Support, all from their Mobile Device.  By downloading and installing the Ureva App, logging into it and continuing to use it, you confirm to us that you agree to these terms.  If you do not agree with these terms you should immediately stop using the App and uninstall it from your Mobile Device.

2.01   If you require these terms and conditions in an alternate format (large print, braille, etc), please email our Support Team at: accessibility@ureva.co.uk.

3.01   Access to the App is free of charge and permitted on a temporary basis only.

3.02   We strongly recommend that you only download our App from either the app store or Google Play to ensure that our App is legitimate and safe from malicious software.  It is your responsibility to keep your Mobile Device and access to our App secure.

3.03   Once the App has been downloaded, you will be required to create an Account using a sign in method which requires your email address and a password for the purposes of viewing and managing certain aspects of your Account with us.  In order to create an Account, you will be required to register and match the Primary Account Holder’s Customer PIN Number with the postcode linked to the Primary Account Holder’s Account.

3.04   We cannot guarantee that the functions contained in, or the material made available on, the App will be continuous, uninterrupted or error free.  There will be times when we will be required to interrupt your access to the App to carry out routine maintenance, repairs or upgrades on a regular basis or in circumstances beyond our control.  We will not be liable if, for any reason, the App is unavailable at any time for any period.

3.05   You are responsible for ensuring that all persons who access the App via your Mobile Device are aware of these App Terms and other applicable terms and conditions, and that they comply with them.

4.01   We may implement mechanisms and artificial intelligence tools in the App to provide automated responses to queries raised through our Live Chat.  As a result these responses may not be fully consistent, accurate or correct.

4.02   Our Live Chat element of the App is enabled by Microsoft, through Microsoft Cognitive Services and a set of Web Services that enable intelligent connections and services using the conversation channels you authorise.  As a service provider to us, Microsoft will participate in the transmission of the information that you provide to our Live Chat and the information that our Live Chat will generate in response.

5.01   To register for the App you must sign-in with your Account Details and setup a security PIN code to access your App Account.  We may request additional information from you which are necessary if you want to use certain functions with the App.  You may also be asked to provide information to complete your App Account or enable you to use certain functions.  This information will be available and can be modified through the App.  The App cannot be shared, and may only be used by the Account Holder.  We may implement additional security checks in relation to the App from time to time and your continued use of the App is subject to you passing these checks.

5.02   As soon as you register and begin using the App, the Platform will store records of your interactions.  Your Communications Information will be deleted from your version of the App when you delete the messages via the App or completely delete your Account or if we terminate your Account.  Just deleting the App from your Mobile Device, or closing your web browser, will not delete the Communications Information.

5.03   You may delete Communications Information from your timeline on the App.  Deleting from your timeline will not delete the information on your Mobile Device, but will delete it from the App.

5.04   Deleting the App will not automatically erase the Communications Information stored on it unless you take appropriate steps to de-provision your Account.

5.05   It is your responsibility to ensure that private or sensitive information is deleted from the App and from your timeline.  If you are using the App via a web browser, you are responsible for keeping your information safe, particularly if you are using a shared or public computer.  We can not be held responsible for any information that is not appropriately safeguarded by you, or correctly deleted from the App in accordance with these terms.

6.01   The Ureva Group Ltd are the owner and licensor of all Intellectual Property Rights in our App and the materials published on it and we reserve all our rights.

6.02   The App and the content featured on our App are protected by copyright, trademark, patent and other Intellectual Property and proprietary rights which are reserved to us and our licensors.

6.03   We grant you a limited, non-transferrable, non-exclusive and revocable licence to access and use our App for the purposes of viewing and managing your Account with us, including the ability for you to make payments towards your bill.  This licence is granted to you for your personal, non-commercial use and is only available for use on a device as permitted by the applicable App Store Terms.

6.04   Using our App includes accessing the functionality contained in our App via an internet browser or other device.

7.01   In order to use the App, you are required to have a compatible mobile telephone or handheld device and internet data access.  You must have obtained permission from the owners of any devices you use that are controlled, but not owned, by you to download and use the App.

8.01   The use of the App is at your own risk.  The App is provided on an “as is” basis.  Except as required by law, we give no warranty, express or implied, as to the quality, content, uptime and availability of the App.

8.02   We are unable to represent or warrant that the App is free of inaccuracies, errors, delays, bugs or interruptions.  We can’t promise that the App will be free from interruptions or that the App is reliable, of a certain quality, accurate, complete or otherwise valid.

8.03   You acknowledge that the App has not been developed to meet your individual requirements, and that it is your responsibility to ensure that the facilities and functions of the App meet your requirements.

8.04   We will not be responsible for any damages and losses, lost profit or any other damage arising from your use of the Services or the App.  While you can block access to the App from any device, we are not responsible for charges incurred due to using lost or stolen devices.

9.01   All trademarks, copyright, database rights and other intellectual property rights of any nature in the App and the underlying software code, are owned by us or our licensors.  We may also use open source software code in the App.

9.02   By using the App you agree:
a.  not to copy, decode, reverse engineer, disassemble, decompile or otherwise translate or convert the App;
b.  not to infringe or copy the code or content or the design of the App;
c.  not to use the App for any purpose other than to receive the Services;
d.  not to observe, study or test the functioning of the App, but only so far as the same cannot be restricted by law;
e.  not to distribute, rent, assign, sub-licence, lease, resell, distribute or otherwise deal in or encumber the App;
f.  not to remove or modify any trademark, copyright notice or other proprietary marking or notices on the App;
g.  not to attempt to circumvent or interfere with any security features of the App; or
h.  not to upload material to the App that might reasonably be considered likely to upset other users, including: libellous or defamatory comments; anything which discriminates against race, sex, religion, nationality, disability, age or sexual orientation.

9.03   You will not, nor allow third parties on your behalf, to:
a.  create and distribute copies of the App;
b.  attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the App;
c.  rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App; or
d.  make alterations to, or modifications of, the App, or permit the App to be combined with, or become incorporated in, any other programs.

9.04   Nothing on our Website or in our App gives anyone a license or right to use any of the content without our prior consent.

10.01   We reserve the right to amend, modify or update these terms and conditions at any time.  Changes to these terms will be communicated to Users via their registered email address.

10.02   You agree that if we need to give you any notice that is required under these Terms, we shall give it to you in accordance with our General Terms of Service.  For the avoidance of doubt, notifications by electronic message may include messages within the app store, via a notification within the app or by your Registered Email Address.

10.03   We may transfer our rights and obligations to another organisation, but this will not affect your rights or our obligations.

10.04   From time to time, updates to the App and/or these Terms may be issued through the applicable Appstore.  Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and/or accepted any new terms contained in the updated Terms and Conditions.

10.05   These App Terms were last updated on Monday 3rd August 2026.